Need help setting up groups

[Hussain]

Can anyone help me in setting up groups on a TDA200?

I recently installed additional CO 16-line and Ext cards.

What I want to do is:
1. For the 16 lines on CO card #1: Ext 100-199 users should be able to dial 9 to access these only
2. For the 16 lines on CO card #2: Ext 200-299 users should get these lines only by dialing 9

Similarly, 101 should be the operator for the first 16 CO lines and users (who dial 0), and for incoming calls on these lines.
201 should be the operator for the other group.

Can anyone help me in doing this?

TIA

[panirish]

you set up the lines in to different groups and different tenant
set up the extensions in to the same cos and tenants as the lines
in system>class of service> external call block
if group 1 was cos 1 with trunk group 1, click on the box trunk group 2 in the line cos 1 this will give you a blue box
and do the same for cos 2 to block trunk group 1. this will stop each group picking up each other lines.

In feature> tenant you have the settings for Tennant's

tenant 1 you can select the music on hold option fore each company enter operators extension for each company, ars on ARS off per tenant, and speed dials if you have optional memory card installed

each tenant can have there own time service so tenant 2 can have a day/night button and change table 1 to table 2 in option parameters for that button

that should separate both company's. if you want to stop them calling each other then thats done in cos> internal call block


Ken

[Hussain]

Ken

Thanks for the reply. I have been looking into what you wrote but am having trouble getting it quite right.

I always thought that the Class of Service was the rights given to extensions; the way I am using COS at the moment is that COS 7 can not dial ext lines, COS 6 can make local calls, COS 5 can dial long distance but not international and so on.

I think I am confusing COS with TRS levels. That's why when I saw COS in the CO line settings it was really confusing me.

I do see what you mean and shall try doing it that way. I guess I should back up my current configuration before I mess things up.

[panirish]

Back up is always good, you can set up as many cos/trs tables as you need, cos and trs are different in ways

you have 64 cos tables, and 6 trs levels. if you set the trs levels for each company, i.e cos 10 could be trs level 5 (long distance) and in external
block not allowed access to trunk group 1. cos 20 could be in trs level 5 as well but allowed access to trunk group 2 in external block settings.

you then put the extensions in the correct cos for the company

tenants settings will seperate the two companys for night service etc...

[Hussain]

The only response that comes to mind is: Blimey!

Yes, yes, I understand what you are saying, though I will most definitely need a strong drink or a vacation (both?) if I can manage to do this without royally messing up my PBX settings.

Ok, here I go to set it up. Remember, if my PBX crashes, I'm gonna tell everyone: It's Ken's fault!

[panirish]

I will edit all my replys to say dont do it . back up first, and best of luck.

Ken

[Hussain]

Ken

What do you know, it really worked! Eureka! Thanks, man, you're the tops.

Two things that are not clear to me:
1. The inbound call did not ring anywhere even after I had made the operator, ICD group, etc. Then I saw CLI Ring for DIL which I enabled and the calls started ringing at the 2nd operator station. Why? I don't have CLI cards here so why do I need to set CLI Ring?

2. I understand the relationship between extensions, groups, COS and tenant. That should have been enough to do it. I don't understand the relationship between CO line and COS & tenant.

Hussain

[panirish]

First of all CLI ring if enabled will allow you to route calls by the inbound number, you set the inbound cli in the phonebook so if I rang in that caller would be sent to a group for important calls or else sent to a phone that is never answered.
But in co lines settings you will have to put the operator group number in to the dil for day,night,lunch and break settings for each line.


the lines, cos and tennents are to set what line belongs to what group, to stop calls being made on each others lines and if you wanted what moh is played to the lines

[Hussain]

Yes, I know about CLI routing. I used to do it when I had an active PRI.

I do have CLI on the present analog lines but don't have the CLI cards for the CO analog adapter. I wonder why such a big, expensive card requires additional cards to support CLI.

I had set the morning, evening DIL routing but the calls weren't ringing until I set the CLI ring option.

Anyway, its working now. I'll send all such queries to the chairman of Panasonic Corp.